Frontline Benefits Screener & Client Advisor

L-033-Caroline Dept Of Social Services; Virginia; On-site; USD 41,000 - 45,000; Full time

Job summary

L-033-Caroline Dept Of Social Services in Virginia is seeking a Human Services Assistant III to serve as the initial contact for clients seeking benefits and services. The role involves screening and guiding applicants, explaining programs, and assisting with applications in a fast-paced public service setting.

The incumbent will handle a wide range of duties to support Adult Services, Foster Care, Employment Services, and Benefit programs, while maintaining accurate records and coordinating

Qualifications

• Requires a strong customer service orientation and ability to assess client needs.
• Demonstrates effective communication with diverse clients and staff.
• Proficient in basic office software and record-keeping procedures.

Responsibilities

• Screens clients for benefits and services; interview and explain programs.
• Assist clients with applications and initial screening of eligibility.
• Maintain logs of client documentation and schedule appointments.
• Provide information and referrals for services and coordinate resources.

Skills

Customer service

Interpersonal skills

Communication

Time management

Education

High school diploma

Post-secondary coursework in social work/human services

Tools

Microsoft Word

Spreadsheets (Excel)

Job description

L-033-Caroline Dept Of Social Services in Virginia is seeking a Human Services Assistant III to serve as the initial contact for clients seeking benefits and services. The role involves screening and guiding applicants, explaining programs, and assisting with applications in a fast-paced public service setting.

The incumbent will handle a wide range of duties to support Adult Services, Foster Care, Employment Services, and Benefit programs, while maintaining accurate records and coordinating