Benefits Access Screener & Frontline Human Services

Virginia Department of Social Services; Hopewell (VA); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

The Virginia Department of Social Services is seeking a Human Services Assistant III to be the initial contact for clients seeking benefits and services. The role screens applicants, assists with applications, and provides information on programs and eligibility.

Responsibilities include coordinating referrals, maintaining client records, scheduling appointments, and communicating effectively with clients, professionals, and the public.

Qualifikationen

• High school diploma with post-secondary coursework in social work or related field.
• Relevant work experience in public administrative support.
• Equivalent combination of training and experience.

Aufgaben

• Screens clients for benefits and services.
• Interviews clients and explains programs, services, policies and procedures.
• Assists clients with applications.
• Evaluates and approves agency providers.
• Researches information.
• Serves as initial point of contact for applicants.
• Interviews applicants for benefits and/or service programs.
• Provides information regarding programs and benefits, eligibility requirements, policies and procedures.
• Assists clients with completing applications and performs initial screening of applications.
• Provides information to clients seeking services and makes referrals for services.
• Researches databases to verify information needed to process applications.
• Maintains logs of client documentation.
• Schedules and coordinates appointments for clients to meet with staff.
• Contacts clients for required information and responds to routine questions.
• Analyzes needs, coordinates resources and generates payment for services when appropriate.

Kenntnisse

Interpersonal skills

Communication

Organization

Customer service

Ausbildung

High school diploma with related coursework

Jobbeschreibung

The Virginia Department of Social Services is seeking a Human Services Assistant III to be the initial contact for clients seeking benefits and services. The role screens applicants, assists with applications, and provides information on programs and eligibility.

Responsibilities include coordinating referrals, maintaining client records, scheduling appointments, and communicating effectively with clients, professionals, and the public.