Intake & Eligibility Specialist

Virginia-Department-of-Social-Service; Emporia (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Virginia Department of Social Services is seeking a Human Services Assistant III to act as the initial contact for clients seeking benefits and services. The role screens applicants, interviews clients, and assists with applications while coordinating referrals and information across programs.

Responsibilities include maintaining documentation, scheduling appointments, and evaluating client needs to connect them with appropriate services.

Qualifications

• Knowledge of customer service principles and requirements.
• Strong command of English grammar and spelling.
• Familiarity with office procedures and basic software.
• Understanding of local, state, and federal social, assistance, and housing programs.

Responsibilities

• Screen clients for benefits and services; interview and explain programs.
• Assist clients with applications and gather required information.
• Provide information on programs and eligibility; make referrals.
• Maintain records and time sheets; schedule appointments and follow up.

Skills

Communication

Organization

Interpersonal skills

Counseling

Interviewing

Education

High school diploma with post-secondary coursework

Job description

Virginia Department of Social Services is seeking a Human Services Assistant III to act as the initial contact for clients seeking benefits and services. The role screens applicants, interviews clients, and assists with applications while coordinating referrals and information across programs.

Responsibilities include maintaining documentation, scheduling appointments, and evaluating client needs to connect them with appropriate services.