Senior Homeowner Experience Manager

K. Hovnanian® Homes; Edison (NJ); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Bonuses

401(k) match

Job summary

K. Hovnanian Companies, LLC is seeking a skilled Service Coordinator in New Jersey to work directly with homeowners, evaluate situations, perform minor repairs, and schedule work with trade partners. The role requires 5+ years of related experience and proficiency with scheduling tools plus a valid driver’s license.

Join a company with extensive benefits and potential bonuses, offering a pathway to contribute to high-quality home service experiences and customer satisfaction.

Qualifications

• 5+ years of related experience or training.
• Proficient with scheduling tools.
• Must maintain a valid driver's license.

Responsibilities

• Handle service requests promptly and professionally for homeowners.
• Evaluate situations and complete minor repairs.
• Schedule work with trade partners and/or vendors.

Skills

Customer service

Scheduling

Problem solving

Education

Bachelor's degree

Tools

Scheduling software

Job description

K. Hovnanian Companies, LLC is seeking a skilled Service Coordinator in New Jersey to work directly with homeowners, evaluate situations, perform minor repairs, and schedule work with trade partners. The role requires 5+ years of related experience and proficiency with scheduling tools plus a valid driver’s license.

Join a company with extensive benefits and potential bonuses, offering a pathway to contribute to high-quality home service experiences and customer satisfaction.