Homeowner Experience & Service Manager

K. Hovnanian® Homes; Delaware (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Mortgage/appliance discounts

401(k) plan

Job summary

K. Hovnanian Companies, LLC is seeking a service coordination professional to work directly with homeowners, assess service requests, and facilitate timely follow-through with trade partners.

The role requires strong communication, problem-solving, and basic repair skills. Candidates should have 2+ years of related experience, be computer proficient or quick to learn scheduling tools, and possess a valid driver’s license.

Qualifications

• 2+ years of related experience and/or training required.
• Bachelor’s degree a plus.
• Must be computer proficient or able to learn scheduling tools.

Responsibilities

• Work directly with homeowners to ensure service requests are handled promptly and professionally.
• Evaluate situations, complete minor repairs and schedule work with trade partners and/or vendors.

Skills

Customer service

Scheduling

Computer proficiency

Driver's license

Education

Bachelor’s degree (preferred)

Tools

Scheduling software

Job description

K. Hovnanian Companies, LLC is seeking a service coordination professional to work directly with homeowners, assess service requests, and facilitate timely follow-through with trade partners.

The role requires strong communication, problem-solving, and basic repair skills. Candidates should have 2+ years of related experience, be computer proficient or quick to learn scheduling tools, and possess a valid driver’s license.