Homeowner Experience & Service Manager

K.-Hovnanian-Companies; Fredericksburg (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

401(k) plan

Mortgage & home appliance discounts

Job summary

K. Hovnanian Companies, LLC is seeking an experienced service coordinator to work directly with homeowners, evaluate situations, complete minor repairs, and schedule work with trade partners. The role requires 2+ years of related experience, computer proficiency, and the ability to learn scheduling tools.

Bachelor's degree is a plus, and a valid driver's license is required. Excellent benefits are offered. Join a company with a strong history of quality and leadership in homebuilding, where you

Qualifications

• 2+ years of related experience and/or training in service coordination or a similar role.
• Proficient with scheduling tools; able to learn new scheduling software quickly.
• Must maintain a valid driver's license.

Responsibilities

• Interact with homeowners to evaluate service requests and coordinate timely responses.
• Complete minor repairs where appropriate and schedule work with trade partners and vendors.
• Ensure requests are handled promptly and professionally, maintaining quality standards.

Skills

Scheduling software

Customer service

Driver's license

Education

Bachelor's degree (preferred)

Job description

K. Hovnanian Companies, LLC is seeking an experienced service coordinator to work directly with homeowners, evaluate situations, complete minor repairs, and schedule work with trade partners. The role requires 2+ years of related experience, computer proficiency, and the ability to learn scheduling tools.

Bachelor's degree is a plus, and a valid driver's license is required. Excellent benefits are offered. Join a company with a strong history of quality and leadership in homebuilding, where you