Homeowner Experience Manager

K. Hovnanian® Homes; Fredericksburg (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Mortgage and home appliance discounts

401(k) plan

Job summary

K. Hovnanian Homes is seeking a service representative to work directly with homeowners, ensuring timely and professional handling of requests. You will assess situations, complete minor repairs, and coordinate with trade partners and vendors to schedule work.

Qualified candidates have 2+ years of related experience, are proficient with computers, and may have a Bachelor’s degree. A valid driver’s license is required to operate company scheduling tools and visit sites.

Qualifications

• 2+ years of related experience and/or training.
• Must be computer proficient or able to learn scheduling tools.
• Bachelor’s degree a plus; valid driver’s license required.

Responsibilities

• Interact with homeowners to ensure service requests are handled promptly and professionally.
• Evaluate situations, perform minor repairs, and coordinate work with trade partners/vendors.

Skills

Customer service

Scheduling

Computer literacy

Education

Bachelor’s degree preferred

Tools

Scheduling software

Job description

K. Hovnanian Homes is seeking a service representative to work directly with homeowners, ensuring timely and professional handling of requests. You will assess situations, complete minor repairs, and coordinate with trade partners and vendors to schedule work.

Qualified candidates have 2+ years of related experience, are proficient with computers, and may have a Bachelor’s degree. A valid driver’s license is required to operate company scheduling tools and visit sites.