Homeowner Experience Manager

Khov; Delaware (OH); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Mortgage discounts

Home appliance discounts

401(k) plan

Job summary

K. Hovnanian Companies, LLC, a subsidiary of Hovnanian Enterprises, Inc., seeks a capable representative to work directly with homeowners, ensuring service requests are handled promptly and professionally. You will assess situations, complete minor repairs, and schedule work with trade partners and vendors.

Requirements include 2+ years of related experience, computer proficiency or ability to learn scheduling tools, and a Bachelor's degree is a plus; valid driver's license is required.

Qualifications

• 2+ years of related experience and/or training.
• Must be computer proficient or able to learn scheduling tools.
• Bachelor's degree a plus.

Responsibilities

• Work directly with homeowners to ensure all service requests are handled promptly and professionally.
• Evaluate situations, complete minor repairs and schedule work with trade partners and/or vendors.

Skills

Customer service

Scheduling experience

Computer literacy

Driver's license

Education

Bachelor's degree (preferred)

Job description

K. Hovnanian Companies, LLC, a subsidiary of Hovnanian Enterprises, Inc., seeks a capable representative to work directly with homeowners, ensuring service requests are handled promptly and professionally. You will assess situations, complete minor repairs, and schedule work with trade partners and vendors.

Requirements include 2+ years of related experience, computer proficiency or ability to learn scheduling tools, and a Bachelor's degree is a plus; valid driver's license is required.