Senior Homeowner Service & Experience Manager

Khov; Edison (NJ); Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Bonuses eligible

Holidays

Vacation

Sick days

Personal days

Health coverage (Medical/Dental/Vision

Mortgage discounts

401(k) match

Job summary

K. Hovnanian Companies, LLC is seeking a skilled service coordinator to work directly with homeowners, evaluating situations and coordinating repairs.

You will schedule work with trade partners, ensure timely, professional handling of service requests, and maintain clear records using scheduling tools. Qualified candidates will have 5+ years of related experience, strong computer skills, and a potential Bachelor's degree.

Qualifications

• 5+ years of related experience and/or training.
• Must be computer proficient or have the capacity to learn scheduling tools.
• Bachelor's degree a plus; valid driver's license required.

Responsibilities

• Interact with homeowners to address service requests promptly and professionally.
• Evaluate situations and complete minor repairs.
• Schedule work with trade partners and/or vendors.
• Maintain scheduling records and coordinate with teams using scheduling tools.

Skills

Customer service

Scheduling software

Vendor coordination

Driver's license

Education

Bachelor's degree (plus)

Tools

Scheduling tools

Job description

K. Hovnanian Companies, LLC is seeking a skilled service coordinator to work directly with homeowners, evaluating situations and coordinating repairs.

You will schedule work with trade partners, ensure timely, professional handling of service requests, and maintain clear records using scheduling tools. Qualified candidates will have 5+ years of related experience, strong computer skills, and a potential Bachelor's degree.