Homeowner Experience Manager

Khov; Scottsdale (AZ); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Mortgage/Home appliance discounts

401(k) with company match

Job summary

K. Hovnanian Companies, LLC is seeking a dedicated team member to work directly with homeowners, ensuring service requests are handled promptly and professionally. You will assess situations, perform minor repairs and coordinate with trade partners and vendors to schedule work.

The role requires 2+ years of experience, computer proficiency, and a valid driver’s license; a Bachelor's degree is a plus and benefits are provided.

Qualifications

• 2+ years of related experience and/or training required.
• Bachelor’s degree is a plus.
• Must be computer proficient or have the capacity to learn scheduling tools.
• Successful candidate must maintain a valid driver’s license.

Responsibilities

• Work directly with homeowners to ensure all service requests are handled promptly and professionally.
• Evaluate the situation, complete minor repairs and schedule work with trade partners and/or vendors.

Skills

Computer proficiency

Customer service

Education

Bachelor’s degree

Tools

Scheduling software

Job description

K. Hovnanian Companies, LLC is seeking a dedicated team member to work directly with homeowners, ensuring service requests are handled promptly and professionally. You will assess situations, perform minor repairs and coordinate with trade partners and vendors to schedule work.

The role requires 2+ years of experience, computer proficiency, and a valid driver’s license; a Bachelor's degree is a plus and benefits are provided.