Senior Global Vendor Program Lead — Transformation & Excellence

Affirm, Inc.; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Subsidized health coverage

Monthly stipends and ESPP

Job summary

Affirm is seeking a Senior Program Manager to lead vendor performance and transformation across our global BPO network. You will own vendor performance, including customer experience, service levels, compliance, and QA outcomes, and drive governance at the executive level.

We look for 8+ years in vendor/BPO management or operations with a strong analytical background and data-driven change capabilities. Affirm is a remote-first company offering comprehensive health coverage, stipends, and growth

Qualifications

• 8+ years of vendor/BPO management or operations experience.
• Strong analytical background with the ability to drive change with data.

Responsibilities

• Own vendor performance, including customer experience, service levels, compliance, and QA outcomes.
• Lead executive-level vendor governance and cross-functional initiatives to improve outcomes.

Skills

Vendor management

Data analysis

Change management

Cross-functional collaboration

Job description

Affirm is seeking a Senior Program Manager to lead vendor performance and transformation across our global BPO network. You will own vendor performance, including customer experience, service levels, compliance, and QA outcomes, and drive governance at the executive level.

We look for 8+ years in vendor/BPO management or operations with a strong analytical background and data-driven change capabilities. Affirm is a remote-first company offering comprehensive health coverage, stipends, and growth