Vendor Program Lead - Remote-First

Affirm, Inc.; Raleigh (NC); A distancia; USD 146.000 - 225.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Tech stipends

Flexible PTO

Employee stock purchase plan (ESPP)

Descripción de la vacante

Affirm is seeking a Senior Partner Manager to lead performance and transformation across our global BPO vendor network. You will own vendor outcomes, governance, and strategy while coordinating cross-functional teams across Operations, Compliance, Product, Risk, and Training.

This senior role requires 8+ years in vendor/BPO management, strong analytics, and the ability to translate data into actionable plans for executives.

Formación

• 8+ years in vendor/BPO management, operations, or related fields.
• Strong analytical background with ability to define questions, work with analysts to build tools, and run independent analysis when needed.
• Proven ability to drive vendor accountability through scorecards, governance, and structured interventions.
• Track record of leading large, cross-functional programs with measurable business impact.

Responsabilidades

• Own vendor performance, including customer experience, service-levels, compliance, and QA outcomes.
• Lead executive-level vendor governance (e.g. QBRs, escalations).
• Define operational strategies for horizontal services across the vendor network.
• Partner with the Business Analyst team to shape metrics and dashboards needed to run the business.
• Use data to diagnose performance gaps, validate trends, and prioritize interventions.
• Run ad-hoc analyses and scenario modeling to support rapid decision-making.
• Support Strategic Partnerships by serving as entry point and liaison for unique partner operational needs.
• Lead initiatives that require coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM.
• Translate vendor insights into cross-functional actions that improve customer experience and compliance outcomes.
• Act as senior escalation point for systemic issues.
• Drive key initiatives such as product/process rollouts, vendor migrations, or regulatory implementations.
• Design and execute structured change programs, ensuring vendor readiness and sustained adoption.
• Champion continuous improvement and innovation across the vendor network.

Conocimientos

Vendor management

Operations leadership

Data analysis

Executive communication

Cross-functional leadership

Governance

Descripción del empleo

Affirm is seeking a Senior Partner Manager to lead performance and transformation across our global BPO vendor network. You will own vendor outcomes, governance, and strategy while coordinating cross-functional teams across Operations, Compliance, Product, Risk, and Training.

This senior role requires 8+ years in vendor/BPO management, strong analytics, and the ability to translate data into actionable plans for executives.