Senior Vendor Programs Leader

Affirm, Inc.; San Francisco (CA); Remote; USD 146,000 - 225,000; Full time

Benefits offered by this job

Remote-first

Equity rewards

Health & wellness stipends

Subsidized medical, dental & vision

ESPP stock plan

Job summary

Affirm, Inc. is seeking a senior Partner Manager to lead performance and transformation across our global BPO vendor network. This role drives vendor excellence, customer satisfaction, and long-term vendor strategy with cross-functional collaboration and sharp analytical judgment.

You will partner with analysts to define metrics, diagnose gaps, and prioritize interventions, while aligning with Compliance, Product, and Risk. This remote-first role offers high impact across geographies.

Qualifications

• 8+ years of vendor/BPO management, operations, or related fields.
• Strong analytical background with ability to define questions and build tools with analysts.
• Proven ability to drive vendor accountability through scorecards, governance, and interventions.
• Track record of leading large, cross-functional programs with measurable business impact.

Responsibilities

• Own vendor performance, including customer experience, service-levels, compliance, and QA outcomes.
• Define operational strategies for horizontal services across the vendor network.
• Partner with Business Analyst to shape metrics and dashboards for running the business.
• Use data to diagnose performance gaps, validate trends, and prioritize interventions.
• Run ad-hoc analyses and scenario modeling to support rapid decision-making.
• Support Strategic Partnerships by serving as entry point and liaison for partner needs.
• Lead initiatives requiring coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM.
• Translate vendor insights into cross-functional actions improving customer experience and compliance outcomes.
• Act as senior escalation point for systemic issues.
• Drive key initiatives like product/process rollouts, vendor migrations, or regulatory implementations.
• Design and execute structured change programs, ensuring vendor readiness and sustained adoption.
• Champion continuous improvement and innovation across the vendor network.

Skills

Vendor management

Operations leadership

Advanced analytics

Cross-functional collaboration

Executive communication

Global vendor networks

Fintech experience

Job description

Affirm, Inc. is seeking a senior Partner Manager to lead performance and transformation across our global BPO vendor network. This role drives vendor excellence, customer satisfaction, and long-term vendor strategy with cross-functional collaboration and sharp analytical judgment.

You will partner with analysts to define metrics, diagnose gaps, and prioritize interventions, while aligning with Compliance, Product, and Risk. This remote-first role offers high impact across geographies.