Senior Vendor Programs Lead — Global Operations

Affirm, Inc.; Austin (TX); Remote; USD 146,000 - 206,000; Full time

Benefits offered by this job

Equity rewards

Monthly stipends for health and tech

100% subsidized medical coverage, plus

Dental and vision for you and depend：

Job summary

Affirm, Inc. is seeking a Senior Partner Manager to drive performance across a global BPO vendor network. You will own vendor outcomes, governance, and strategic programs, partnering with analytics to steer decisions and change at scale.

The role requires 8+ years in vendor management, strong data storytelling, and cross-functional leadership. This remote-first position offers equity, stipends for health/tech, and comprehensive benefits.

Qualifications

• 8+ years in vendor/BPO management or operations.
• Strong analytical capability and the ability to define the right questions, work with analysts, and run independent analysis.
• Proven ability to drive vendor accountability through scorecards, governance, and structured interventions.
• Track record of leading large, cross-functional programs with measurable business impact.

Responsibilities

• Own vendor performance including customer experience, service levels, compliance, and QA outcomes.
• Lead executive-level vendor governance (e.g. QBRs, escalations).
• Define operational strategies for horizontal services across the vendor network.
• Partner with the Business Analyst team to shape what metrics and dashboards are needed to run the business.
• Use data to diagnose performance gaps, validate trends, and prioritize interventions.
• Run ad-hoc analyses and scenario modeling to support rapid decision-making.
• Support Strategic Partnerships by serving as entry point and liaison for unique partner operational needs.
• Lead initiatives that require coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM.
• Translate vendor insights into cross-functional actions that improve customer experience and compliance outcomes.
• Act as senior escalation point for systemic issues.
• Drive key initiatives such as product/process rollouts, vendor migrations, or regulatory implementations.
• Design and execute structured change programs, ensuring vendor readiness and sustained adoption.
• Champion continuous improvement and innovation across the vendor network.

Skills

Vendor management

Analytics

Governance

Leadership

Executive communication

Fintech experience

Data storytelling

Job description

Affirm, Inc. is seeking a Senior Partner Manager to drive performance across a global BPO vendor network. You will own vendor outcomes, governance, and strategic programs, partnering with analytics to steer decisions and change at scale.

The role requires 8+ years in vendor management, strong data storytelling, and cross-functional leadership. This remote-first position offers equity, stipends for health/tech, and comprehensive benefits.