Senior Partner & Global Vendor Program Lead

Affirm, Inc.; Seattle (WA); Remote; USD 165,000 - 225,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Monthly tech stipend

Flexible time off & holidays

Employee stock purchase plan (ESPP)

Job summary

Affirm, Inc. is seeking a Senior Partner Manager to lead performance and transformation across our global BPO vendor network.

This senior leadership role demands strategic oversight and sharp analytical judgment to drive outcomes across customer needs. You will own vendor governance, develop metrics and dashboards with the Business Analyst team, and translate insights into cross-functional actions to improve customer experience and compliance.

Qualifications

• 8+ years of vendor/BPO management, operations, or related fields.
• Strong analytical background with the ability to define the right questions, work with analysts to build the right tools, and run independent analysis when needed.
• Proven ability to drive vendor accountability through scorecards, governance, and structured interventions.
• Track record of leading large, cross-functional programs with measurable business impact.
• Exceptional communication and influencing skills with internal and vendor executives.
• Experience managing vendor networks of 2,000+ agents across multiple geographies (preferred).
• Industry background in fintech, technology, or high-growth customer operations (preferred).
• Knowledge of compliance-heavy functions (Fraud, Payments, Compliance) (preferred).
• Skilled at turning complex data into clear narratives for senior leadership (preferred).

Responsibilities

• Own vendor performance, including customer experience, service‑levels, compliance, and QA outcomes.
• Lead executive‑level vendor governance (e.g. QBRs, escalations).
• Define operational strategies for horizontal services across the vendor network.
• Partner with the Business Analyst team to shape what metrics and dashboards are needed to run the business.
• Use data to diagnose performance gaps, validate trends, and prioritize interventions.
• Run ad‑hoc analyses and scenario modeling to support rapid decision‑making.
• Support Strategic Partnerships by serving as entry point and liaison for unique partner operational needs.
• Lead initiatives that require coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM.
• Translate vendor insights into cross‑functional actions that improve customer experience and compliance outcomes.
• Act as senior escalation point for systemic issues.
• Drive key initiatives such as product/process rollouts, vendor migrations, or regulatory implementations.
• Design and execute structured change programs, ensuring vendor readiness and sustained adoption.
• Champion continuous improvement and innovation across the vendor network.

Skills

Vendor management

Analytics

Cross-functional leadership

Executive communication

Job description

Affirm, Inc. is seeking a Senior Partner Manager to lead performance and transformation across our global BPO vendor network.

This senior leadership role demands strategic oversight and sharp analytical judgment to drive outcomes across customer needs. You will own vendor governance, develop metrics and dashboards with the Business Analyst team, and translate insights into cross-functional actions to improve customer experience and compliance.