Senior Global Vendor Performance & Transformation Lead

Affirm, Inc.; San Francisco, Los Angeles (CA, CA); Hybrid; CAD 128,000 - 188,000; Full time

Benefits offered by this job

Health coverage

Monthly tech stipends

Flexible time off

Employee stock purchase plan

Job summary

Affirm, Inc. is seeking a Partner Manager to lead performance and transformation across our global BPO vendor network. This senior leadership role in Operations will drive vendor excellence and customer satisfaction at scale, shape long-term vendor strategy, and lead large cross-functional initiatives.

The ideal candidate will combine vendor/BPO management expertise with strong analytical judgment. The position emphasizes executive-level governance, data-driven decision making, and the ability

Qualifications

• 8+ years of expertise in vendor/BPO management, operations, or related fields.
• Strong analytical background with the ability to define questions, work with analysts, and run independent analysis.
• Proven ability to drive vendor accountability through scorecards, governance, and structured interventions.
• Track record of leading large, cross-functional programs with measurable business impact.
• Exceptional communication and influencing skills with internal and vendor executives.

Responsibilities

• Own vendor performance, including customer experience, service levels, compliance, and QA outcomes.
• Lead executive-level vendor governance (e.g. QBRs, escalations).
• Define operational strategies for horizontal services across the vendor network.
• Partner with Business Analyst team to shape metrics and dashboards.
• Use data to diagnose performance gaps, validate trends, and prioritize interventions.
• Run ad-hoc analyses and scenario modeling for rapid decision-making.
• Support Strategic Partnerships by serving as entry point for partner operational needs.
• Lead cross-functional initiatives across Operations, Compliance, Product, Risk, Training, QA, and WFM.

Skills

Vendor management

Analytics

Governance

Cross-functional leadership

Communication

Vendor networks

Fintech experience

Compliance awareness

Data storytelling

Job description

Affirm, Inc. is seeking a Partner Manager to lead performance and transformation across our global BPO vendor network. This senior leadership role in Operations will drive vendor excellence and customer satisfaction at scale, shape long-term vendor strategy, and lead large cross-functional initiatives.

The ideal candidate will combine vendor/BPO management expertise with strong analytical judgment. The position emphasizes executive-level governance, data-driven decision making, and the ability