Senior Vendor Programs Lead

Affirm, Inc.; Portland (OR); Remote; USD 146,000 - 206,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Monthly tech/health stipends

Generous time off & holiday calendar

ESPP stock purchase plan

Job summary

Affirm, Inc. is seeking a Senior Partner Manager to lead performance and transformation across a global BPO vendor network. This senior role drives vendor excellence, customer satisfaction, and long-term strategy with cross-functional leadership and strong analytical judgment.

You will define operational strategies, collaborate with analysts to build dashboards, and translate insights into actions that improve customer experience and compliance. Remote-first with flexibility.

Qualifications

• 8+ years in vendor/BPO management, operations, or related fields.
• Strong analytical background with ability to define questions and build tools.
• Proven ability to drive vendor accountability through scorecards and governance.
• Track record leading large cross-functional programs with measurable impact.
• Exceptional communication and influencing skills with executives.
• Experience with vendor networks of 2,000+ agents across geographies (preferred).
• Industry background in fintech, tech, or high-growth customer ops (preferred).
• Knowledge of compliance-heavy functions (Fraud, Payments, Compliance) (preferred).
• Ability to turn complex data into clear narratives for senior leadership (preferred).

Responsibilities

• Own vendor performance including CX, SLAs, compliance, QA outcomes.
• Lead executive-level vendor governance (QBRs, escalations).
• Define operational strategies for horizontal services across the vendor network.
• Shape metrics and dashboards with Business Analyst team.
• Use data to diagnose performance gaps and prioritize interventions.
• Run ad-hoc analyses and scenario modeling for fast decisions.
• Support Strategic Partnerships as liaison for partner needs.
• Coordinate initiatives across Operations, Compliance, Product, Risk, Training, QA, and WFM.
• Translate vendor insights into cross-functional actions to improve CX and compliance.
• Act as senior escalation point for systemic issues.
• Drive product/process rollouts, vendor migrations, or regulatory implementations.
• Design and execute structured change programs with vendor readiness.
• Champion continuous improvement and innovation across the vendor network.

Skills

Vendor management

Data analysis

Executive governance

Cross-functional leadership

Stakeholder influence

Global vendor networks

Fintech/tech exposure

Compliance awareness

Narrative data storytelling

Job description

Affirm, Inc. is seeking a Senior Partner Manager to lead performance and transformation across a global BPO vendor network. This senior role drives vendor excellence, customer satisfaction, and long-term strategy with cross-functional leadership and strong analytical judgment.

You will define operational strategies, collaborate with analysts to build dashboards, and translate insights into actions that improve customer experience and compliance. Remote-first with flexibility.