Senior Genesys Cloud Telecom Architect (Remote)

Maximus; Lansing (MI); Remote; USD 130.000 - 195.000; Vollzeit

Zusammenfassung

Maximus is seeking an experienced Senior Telecom Engineer to lead design, implementation, and optimization of Genesys Cloud solutions. This remote role focuses on large-scale deployments, expert guidance, and mentoring of engineering teams.

The ideal candidate will demonstrate deep Genesys Cloud architecture knowledge, strong leadership, and the ability to align technology with business goals. Remote work flexibility supported across locations.

Qualifikationen

• Bachelor’s degree or higher in Telecommunication/Computer Engineering/Computer Science or related field.
• 5+ years of relevant professional experience in telecom/ cloud engineering.
• Extensive experience with Genesys Cloud, configuration, architecture design and integrations.
• Strong leadership skills with experience mentoring senior technical teams.
• Excellent written and verbal communication across technical and business audiences.

Aufgaben

• Lead large-scale Genesys Cloud projects including upgrades, migrations and feature rollouts.
• Provide expert guidance for complex technical challenges and system integrations.
• Mentor and lead engineers, fostering collaboration and professional development.
• Own Contact Center implementation and support through all project stages.
• Communicate clearly with internal teams, customers, clients, and partners.
• Ensure changes follow department standards and change control processes.

Kenntnisse

Leadership

Mentoring

Communication

Problem-solving

Call flow development

Ausbildung

Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science

Tools

Genesys Cloud

Wireshark

MS Server

DHCP/DNS

MS Hyper-V

VMware ESXi

MS Visio

MS Office

Jobbeschreibung

Maximus is seeking an experienced Senior Telecom Engineer to lead design, implementation, and optimization of Genesys Cloud solutions. This remote role focuses on large-scale deployments, expert guidance, and mentoring of engineering teams.

The ideal candidate will demonstrate deep Genesys Cloud architecture knowledge, strong leadership, and the ability to align technology with business goals. Remote work flexibility supported across locations.