Senior Genesys Cloud Telecom Architect - Remote

Maximus; Helena (MT); Teletrabalho; USD 130 000 - 195 000; Tempo integral

Resumo da oferta

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. You will guide large-scale projects, mentor engineers, and align tech with business goals from a remote work setup.

Responsibilities span architecture, automation, performance tuning, and client collaboration. The ideal candidate has deep Genesys Cloud expertise, strong leadership, and a proven record of delivering complex contact center integrations.

Qualificações

• Bachelor’s degree in Telecommunications, Computer Engineering, Computer Science, or related field.
• 5+ years of relevant professional experience required; 6+ years preferred.
• Extensive experience with Genesys Cloud, including advanced configuration and integrations.
• Ability to lead and mentor senior technical teams and align technology with business goals.
• Strong problem-solving skills and cross-team collaboration.

Responsabilidades

• Lead large-scale Genesys Cloud projects, including upgrades, migrations, and feature rollouts.
• Provide expert troubleshooting, integrations, and performance tuning.
• Mentor engineers and foster a collaborative, high-performance team.
• Own Contact Center implementation across all project stages.
• Communicate clearly with internal teams, clients, and partners.
• Handle outages and enforce change control procedures.
• Review networks and security, document artifacts.

Conhecimentos

Leadership

Mentoring

Communication

Problem-solving

Formação académica

Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science/Computer Technology

Ferramentas

Genesys Cloud

AWS

Wireshark

VMware ESXi

MS Server

Descrição da oferta de emprego

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. You will guide large-scale projects, mentor engineers, and align tech with business goals from a remote work setup.

Responsibilities span architecture, automation, performance tuning, and client collaboration. The ideal candidate has deep Genesys Cloud expertise, strong leadership, and a proven record of delivering complex contact center integrations.