Senior Genesys Cloud Engineer | Remote Lead

Maximus; Cheyenne (WY); Remote; USD 130,000 - 195,000; Full time

Job summary

Maximus seeks an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. You will guide large-scale projects, mentor engineering teams, and ensure alignment of technology with business objectives in a remote setting.

The role requires deep Genesys Cloud knowledge, strong leadership, and the ability to drive continuous improvement across cloud services, deployments, and audits.

Qualifications

• Bachelor’s degree in Telecommunication/Computer Engineering/CS or related discipline.
• 5+ years of relevant experience; 6+ preferred; Genesys Cloud with advanced configuration.
• Strong leadership and mentoring skills; ability to align tech with business goals.
• Proven problem-solving and collaboration in troubleshooting complex configurations.

Responsibilities

• Lead design, implementation, and optimization of Genesys Cloud solutions.
• Manage cloud infrastructure, automation, and performance testing.
• Document architecture, security measures, and support client audits.
• Mentor engineers and guide cross-team collaboration.
• Serve as primary technical contact for cloud services.
• Coordinate major upgrades, migrations, and feature rollouts.

Skills

Leadership

Communication

Mentoring

Problem solving

Education

Bachelor’s degree in Telecommunication/Computer Engineering/CS or related discipline

Tools

Genesys Cloud

AWS

Wireshark

VMware ESXi

MS Server

DNS/DHCP

Hyper-V

MS Office

MS Visio

Job description

Maximus seeks an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. You will guide large-scale projects, mentor engineering teams, and ensure alignment of technology with business objectives in a remote setting.

The role requires deep Genesys Cloud knowledge, strong leadership, and the ability to drive continuous improvement across cloud services, deployments, and audits.