Senior Genesys Cloud Engineer – Remote Leader

Maximus; City of Albany (NY); Teletrabalho; USD 130 000 - 195 000; Tempo integral

Resumo da oferta

Maximus seeks an experienced Senior Telecom Engineer to lead design, implementation, and optimization of Genesys Cloud solutions for large-scale deployments.

The role requires deep technical expertise, strong leadership, and ability to align technology with business goals while mentoring engineering teams. Remote position within the United States, collaborating across client environments and internal IT groups.

Qualificações

• Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science or related field.
• 5+ years of relevant professional experience in telecom/IT roles.
• Extensive experience with Genesys Cloud, including architecture and integrations.
• Strong leadership and mentoring abilities to guide senior technical teams.

Responsabilidades

• Lead large-scale Genesys Cloud projects, upgrades, migrations and feature rollouts.
• Provide expert level support for complex technical challenges and performance tuning.
• Mentor engineers and foster collaboration within the team.
• Accountable for contact center implementation across project lifecycle.
• Communicate clearly with internal teams, clients and partners.
• Work during unscheduled hours in emergencies and outages.
• Follow change control processes and documentation standards.
• Analyze voice/data networks and recommend solutions.
• Develop artifacts and manage change management processes.
• Work with Genesys Cloud APIs for automation and lifecycle tasks.

Conhecimentos

Genesys Cloud

Leadership

Cloud architecture

Automation

Troubleshooting

Formação académica

Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science/Computer Technology

Ferramentas

Wireshark

MS Server

DHCP/DNS

MS Hyper-V

VMware ESXi

MS Visio

MS Office

Descrição da oferta de emprego

Maximus seeks an experienced Senior Telecom Engineer to lead design, implementation, and optimization of Genesys Cloud solutions for large-scale deployments.

The role requires deep technical expertise, strong leadership, and ability to align technology with business goals while mentoring engineering teams. Remote position within the United States, collaborating across client environments and internal IT groups.