Senior Genesys Cloud Engineer - Remote Lead

Maximus; Salt Lake City (UT); Remote; USD 130,000 - 195,000; Full time

Job summary

Maximus is seeking a Senior Telecom Engineer to lead the design, implementation and optimization of Genesys Cloud solutions. The role focuses on large-scale projects, expert guidance, and mentoring engineering teams.

The ideal candidate has deep Genesys Cloud expertise, strong leadership, and the ability to align technology strategies with business objectives. This is a remote position with cross-team collaboration.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• 5+ years of relevant professional experience; 6+ preferred.
• Extensive experience with Genesys Cloud configuration and integrations.
• Ability to lead and mentor senior technical teams.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Execute large-scale Genesys Cloud projects including upgrades, migrations, and new feature rollouts.
• Provide expert-level guidance for complex technical challenges and perform system integrations.
• Mentor and lead engineers, fostering collaboration and professional development.
• Own the Contact Center implementation and support across all project lifecycle stages.
• Communicate clearly with internal teams, customers, and partners.
• Participate in contingency handling and change management processes.
• Analyze voice/data networks and propose effective solutions.
• Create/modify artifacts and deliverables including change management.
• Leverage Genesys Cloud APIs for automation and orchestration.

Skills

Genesys Cloud expertise

Leadership

Cloud architecture

Communication

Mentoring

Education

Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science

Tools

Wireshark

MS Server

VMware ESXi

Hyper-V

MS Visio

MS Office

Java

C#.NET

Python

PHP

Job description

Maximus is seeking a Senior Telecom Engineer to lead the design, implementation and optimization of Genesys Cloud solutions. The role focuses on large-scale projects, expert guidance, and mentoring engineering teams.

The ideal candidate has deep Genesys Cloud expertise, strong leadership, and the ability to align technology strategies with business objectives. This is a remote position with cross-team collaboration.