Senior Genesys Cloud Telecom Engineer - Remote Lead

Maximus; Topeka (KS); Teletrabalho; USD 130 000 - 195 000; Tempo integral

Resumo da oferta

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role focuses on large-scale projects, technical guidance, and mentoring engineering teams in a remote setting.

The ideal candidate will bring deep Genesys Cloud architecture expertise, strong leadership, and the ability to align technology strategies with business goals.

Qualificações

• Bachelor’s degree in Telecommunication/Computer Engineering/CS or related field, and 5+ years of relevant experience.
• Extensive experience with Genesys Cloud, including advanced configuration, architecture design and system integrations.
• Strong leadership skills with experience mentoring senior technical teams.
• Ability to communicate clearly with internal teams, customers and partners.

Responsabilidades

• Execute large-scale Genesys Cloud projects, including upgrades, migrations and new feature rollouts.
• Provide expert guidance for complex technical challenges, including troubleshooting and integrations.
• Mentor and lead engineers, fostering collaboration and professional development.
• Own the Contact Center implementation and support across project life cycles.
• Communicate effectively with diverse stakeholders and manage on-call/outage scenarios.
• Follow change control processes and contribute to architectural documentation.
• Analyze voice/data networks as needed and drive automation using Genesys Cloud APIs.

Conhecimentos

Genesys Cloud

Leadership

Mentoring

Troubleshooting

Architecture design

Cloud automation

Formação académica

Bachelor’s degree in Telecommunication/Computer Engineering/CS

Ferramentas

Wireshark

MS Server

DHCP/DNS

MS Hyper-V

VMware ESXi

MS Visio

MS Office

Descrição da oferta de emprego

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role focuses on large-scale projects, technical guidance, and mentoring engineering teams in a remote setting.

The ideal candidate will bring deep Genesys Cloud architecture expertise, strong leadership, and the ability to align technology strategies with business goals.