Senior Genesys Cloud Architect & Lead Engineer — Remote

Maximus; Augusta (ME); Remote; USD 130,000 - 195,000; Full time

Job summary

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This remote role requires strong technical leadership and the ability to guide cross-functional teams through complex deployments.

You will oversee large-scale projects, mentor engineers, and ensure successful integration with existing infrastructure while maintaining security and reliability across the contact center environment.

Qualifications

• Bachelor’s degree in Telecommunication/CS or related field.
• 5+ years of professional experience in telecom/telecom IT.
• Extensive experience with Genesys Cloud and system integrations.
• Strong leadership and mentoring abilities.

Responsibilities

• Execute large-scale Genesys Cloud projects including upgrades and migrations.
• Provide expert guidance for complex technical challenges and performance tuning.
• Mentor engineers and lead cross-functional teams.
• Act as primary technical point of contact for cloud services.

Skills

Genesys Cloud

Leadership

Cloud architecture

Mentoring

Education

Bachelor's degree in Telecommunication/CS

Tools

Wireshark

Microsoft Server

VMware ESXi

Hyper-V

MS Visio

MS Office

Job description

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This remote role requires strong technical leadership and the ability to guide cross-functional teams through complex deployments.

You will oversee large-scale projects, mentor engineers, and ensure successful integration with existing infrastructure while maintaining security and reliability across the contact center environment.