Senior Genesys Cloud Architect & Lead (Remote)

Maximus; Madison (WI); Remote; USD 130,000 - 195,000; Full time

Benefits offered by this job

Remote position

Job summary

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions in a remote role. You will guide large-scale projects, mentor engineers, and provide expert technical leadership to ensure successful delivery across multiple client engagements.

The ideal candidate has deep Genesys Cloud expertise, strong leadership abilities, and a proven track record of aligning technology with business goals.

Qualifications

• Bachelor's degree or equivalent in a relevant field and 5+ years of experience.
• Extensive experience with Genesys Cloud, architecture design and integrations.
• Strong leadership and mentoring skills with ability to guide senior technical teams.

Responsibilities

• Execute large-scale Genesys Cloud projects including upgrades and migrations.
• Provide expert level support for complex challenges and performance tuning.
• Mentor engineers and lead cross-functional teams to ensure successful project delivery.
• Accountable for the Contact Center implementation across all project stages.
• Communicate clearly with internal teams, clients and partners.
• Work unscheduled hours for emergencies and outages as needed.
• Follow change control processes and document architecture and security measures.
• Analyze voice/data networks and propose optimal solutions.

Skills

Genesys Cloud

Leadership

Cloud architecture

Automation tooling

Education

Bachelor's degree in Telecommunication/CS

Tools

Wireshark

MS Server

DHCP/DNS

Hyper-V

VMware ESXi

Visio

MS Office

Job description

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions in a remote role. You will guide large-scale projects, mentor engineers, and provide expert technical leadership to ensure successful delivery across multiple client engagements.

The ideal candidate has deep Genesys Cloud expertise, strong leadership abilities, and a proven track record of aligning technology with business goals.