Senior Genesys Cloud Engineer - Remote Leader

Maximus; Montpelier (VT); Remote; USD 130,000 - 195,000; Full time

Job summary

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions in a remote U.S. position.

You will guide large-scale projects, mentor engineering teams, and ensure architecture decisions align with business objectives while delivering reliable, scalable contact center services. The ideal candidate has deep Genesys Cloud expertise, strong leadership, excellent communication skills, and a proven track record of delivering

Qualifications

• Bachelor's degree in a relevant field and 5+ years of professional experience required.
• Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations.
• Strong leadership skills with experience mentoring senior technical teams.
• Ability to develop and execute a strategic technology vision that aligns with business goals.
• Call flow development experience in Genesys Architect tool.

Responsibilities

• Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts.
• Provide expert level support for complex challenges, including troubleshooting, integrations and performance tuning.
• Mentor and lead other engineers fostering a collaborative environment with technical guidance.
• Accountable for the Contact Center implementation and support during all project lifecycle stages.
• Communicate clearly with internal teams, customers and partners.
• Work unscheduled hours in case of emergencies.
• Follow department implementation standards and Change control processes.
• Analyze voice and data networks and recommend solutions.
• Create/modify artifacts and deliverables, including change management.

Skills

Genesys Cloud

Cloud architecture

Leadership

Mentoring teams

Client collaboration

Automation tools

Education

Bachelor's degree in Telecommunication/Computer Engineering/Computer Science, Computer Technology or related discipline

Tools

Wireshark

MS Server

DHCP/DNS

MS Hyper-V

VMware ESXi

MS Visio

MS Office

Job description

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions in a remote U.S. position.

You will guide large-scale projects, mentor engineering teams, and ensure architecture decisions align with business objectives while delivering reliable, scalable contact center services. The ideal candidate has deep Genesys Cloud expertise, strong leadership, excellent communication skills, and a proven track record of delivering