Remote Senior Genesys Cloud Engineer & Tech Lead

Maximus; Denver (CO); Teletrabalho; USD 130 000 - 195 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Resumo da oferta

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role requires expert guidance, and the ability to align technology strategies with business objectives.

The role is remote and focuses on executing large-scale projects, mentoring engineering teams, and providing hands-on management of cloud infrastructure and automation. Candidates should have deep Genesys Cloud expertise and strong leadership skills.

Qualificações

• Bachelor’s degree in a Telecommunication/Computer Engineering/Computer Science or related discipline and 5+ years of experience.
• Extensive experience with Genesys Cloud, including advanced configuration and systems integrations.

Responsabilidades

• Execute large-scale Genesys Cloud projects, including upgrades, migrations and feature rollouts.
• Provide expert guidance for complex technical challenges including troubleshooting and performance tuning.
• Mentor and lead engineers, fostering collaboration and supporting professional development.
• Accountable for the Contact Center implementation and support throughout the project life cycle.
• Communicate clearly with internal teams, clients and partners; adapt to emergency on-call requirements.

Conhecimentos

Genesys Cloud expertise

Leadership

Mentoring

Communication

Automation

Performance testing

Chaos engineering

Project management

Formação académica

Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science

Ferramentas

Wireshark

MS Server

DHCP/DNS

MS Hyper-V

VMware ESXi

MS Visio

MS Office (Word, Excel, PowerPoint, Access)

Java

C#.NET

Python

PHP

Descrição da oferta de emprego

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role requires expert guidance, and the ability to align technology strategies with business objectives.

The role is remote and focuses on executing large-scale projects, mentoring engineering teams, and providing hands-on management of cloud infrastructure and automation. Candidates should have deep Genesys Cloud expertise and strong leadership skills.