Remote Senior Genesys Cloud Engineer & Team Lead

Maximus; Boise (ID); Teletrabalho; USD 130 000 - 195 000; Tempo integral

Resumo da oferta

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams.

The ideal candidate will have deep expertise in Genesys Cloud architecture, strong leadership skills, and the ability to align technology strategies with business objectives. This is a remote position.

Qualificações

• Bachelor's degree in a relevant field and 5+ years of professional experience.
• 5+ years relevant experience; 6+ years preferred.
• Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations.
• Strong leadership skills with experience managing and mentoring senior technical teams.
• Call flow development experience in Genesys Architect tool.
• Software development experience in Java and C#.NET, Python, PHP, web application development scripting.
• Ability to communicate clearly, with diverse audiences.

Responsabilidades

• Execute large-scale Genesys Cloud projects, including upgrades, migration and new feature rollouts.
• Provide expert level support for complex technical challenges, including troubleshooting, systems integrations and performance tuning.
• Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
• Accountable for the Contact Center implementation and support during all stages of the project life cycle.
• Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers and Partners.
• Ability to work unscheduled hours in case of emergency work/outages.
• Follow department implementation standards and Change control processes.
• Analyze existing and new voice and data networks (as needed) and recommend solutions.
• Create/modify artifacts and deliverables, including the change management process.
• Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.

Conhecimentos

Genesys Cloud

Genesys Architect

Chaos engineering

Automation

Cloud computing

Leadership

Java

C#.NET

Python

PHP

APIs

Formação académica

Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science, Computer Technology or related discipline

Ferramentas

Wireshark

MS Server

DHCP/DNS

MS Hyper-V

VMware ESXi

MS Visio

MS Office

Descrição da oferta de emprego

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams.

The ideal candidate will have deep expertise in Genesys Cloud architecture, strong leadership skills, and the ability to align technology strategies with business objectives. This is a remote position.