Remote Senior Genesys Cloud Engineer & Team Lead

Maximus; Austin (TX); Remote; USD 130.000 - 195.000; Vollzeit

Zusammenfassung

Maximus seeks an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. You will guide large-scale projects, mentor engineers, and align technology with business goals in a remote-capable role.

The ideal candidate has deep Genesys Cloud expertise, strong leadership, and the ability to drive strategic technology initiatives while coordinating with cross-functional teams across the organization.

Qualifikationen

• Bachelor’s degree or equivalent in Telecommunication/Computer Engineering/Computer Science/related field.
• 5+ years of relevant experience; 6+ preferred.
• Extensive Genesys Cloud experience including configuration and system integration.
• Ability to develop a technology strategy aligned with business goals.
• Strong leadership and mentoring of senior technical teams.
• Good troubleshooting skills and cross-team collaboration.

Aufgaben

• Lead design, implementation, and optimization of Genesys Cloud solutions.
• Manage cloud infrastructure and automation tooling.
• Document cloud architecture and security measures; participate in client audits.
• Provide guidance and training on automation technologies across teams.
• Serve as primary technical contact for cloud services.
• Lead performance testing, chaos engineering, and remediation efforts.
• Oversee Contact Center implementation across project life cycle.

Kenntnisse

Genesys Cloud

Leadership

Mentoring

Communication

Troubleshooting

Java

C#.NET

Python

PHP

Ausbildung

Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science/related

Tools

Wireshark

MS Server

DHCP/DNS

MS Hyper-V

VMware ESXi

MS Visio

MS Office (Word, Excel, PowerPoint, Access)

MS Outlook

Jobbeschreibung

Maximus seeks an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. You will guide large-scale projects, mentor engineers, and align technology with business goals in a remote-capable role.

The ideal candidate has deep Genesys Cloud expertise, strong leadership, and the ability to drive strategic technology initiatives while coordinating with cross-functional teams across the organization.