Senior Field Service Technician - Critical Power, Remote VA

BlackBerry Inc.; Virginia (MN); On-site; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health, Life & Disability

401k plan

Employee stock plan

Paid holidays

Vacation benefits

Employee discounts

Job summary

ABB is seeking a Field Service professional to work on-site with customers in Virginia, identifying opportunities for operational improvement and performing field service tasks in line with ABB quality and safety guidelines.

You will install, commission, maintain and repair equipment, coach technicians, prepare material lists, and pursue service-driven sales opportunities while maintaining safety and delivering excellent customer service.

Qualifications

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment.
• Or Associates Degree in electrical technology with 6+ years’ experience in servicing critical power equipment.
• Or High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment.
• Advanced level ability to interact and communicate information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Advanced ability to stay organized and meet deadlines on administrative duties.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting.
• Execute installation and commissioning, maintenance, repairs, upgrades, retrofits, end-of-life services, and replacements.
• Coach technicians and supervise complex site activities; train team members and customers as needed.
• Prepare material lists and ensure materials, parts, and equipment meet quality standards.
• Identify potential equipment failures and recommend corrective actions.
• Support customer satisfaction by building relationships and identify new sales opportunities.
• Follow safety protocols and report unsafe practices.

Skills

Communication skills

MS Office

MS Project

Time management

Customer service

Education

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology

Associates Degree in electrical technology

High School Diploma/GED with equivalent experience

Tools

MS Project

Excel

MS Office

Job description

ABB is seeking a Field Service professional to work on-site with customers in Virginia, identifying opportunities for operational improvement and performing field service tasks in line with ABB quality and safety guidelines.

You will install, commission, maintain and repair equipment, coach technicians, prepare material lists, and pursue service-driven sales opportunities while maintaining safety and delivering excellent customer service.