Senior Field Service Technician - Critical Power (Remote)

ABB Inc.; Virginia (MN); On-site; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k/retirement plan

Paid holidays

Life insurance

AD&D

Disability insurance

Parental leave

Employee assistance program

Health advocacy

Employee discounts

Job summary

ABB is seeking a remote-enabled Field Service role with on-site elements in Virginia. The position focuses on delivering quality service, troubleshooting, installation, and maintenance for critical power equipment across data centers and industrial sites.

You will coach technicians, prepare material lists, and drive customer satisfaction through effective communication. Successful candidates will have a strong engineering background and a proven ability to manage field tasks, ensure safety, and

Qualifications

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years' experience servicing critical power equipment.
• Associates Degree in electrical technology with 6+ years' experience servicing critical power equipment.
• High School Diploma/GED and equivalent work or military experience (8+ years) servicing critical power equipment.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Support the certification process of Associate Field Service Technicians and Field Service Technicians. Coach technicians and supervise complex site activities.
• Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available.
• Proactively identify potential equipment failures and recommend corrective actions.
• Contribute to customer satisfaction by building and maintaining positive relationships. Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Identify opportunities for product and quality improvements. Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents.

Skills

Communication skills

Team collaboration

Project management

Technical writing

Education

Bachelors in Electrical Engineering or Electrical Engineering Technology

Associate degree in electrical technology

High school diploma or GED + extensive experience

Tools

MS Project

Excel

MS Office

Job description

ABB is seeking a remote-enabled Field Service role with on-site elements in Virginia. The position focuses on delivering quality service, troubleshooting, installation, and maintenance for critical power equipment across data centers and industrial sites.

You will coach technicians, prepare material lists, and drive customer satisfaction through effective communication. Successful candidates will have a strong engineering background and a proven ability to manage field tasks, ensure safety, and