Remote Field Service Technician – Critical Power & UPS

BlackBerry Inc.; Fargo (ND); On-site; USD 59,000 - 94,000; Full time

Benefits offered by this job

Health, Life & Disability Coverage

401(k) Savings Plan

Employee Stock Purchase Plan

Job summary

ABB is seeking an experienced field service professional to perform on-site tasks, troubleshoot issues, and install and maintain critical power equipment for data centers and industrial facilities. You’ll identify improvement opportunities, manage materials, and build strong customer relationships while ensuring safety and quality.

Role requires strong communication, project-management capability, and the ability to work independently with urgency.

Qualifications

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 1+ years’ experience servicing critical power equipment.
• Associates Degree in electrical technology with 3+ years’ experience servicing critical power equipment.
• High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment.
• Advanced level ability to interact and communicate information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Collaborates well with others.
• Works with a sense of urgency and ownership; until the job is complete!

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Build and maintain positive customer relationships to enhance satisfaction.
• Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Proactively detect potential equipment failures and recommend corrective actions.
• Identify and suggest product and quality improvements.
• Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices.
• Report unsafe practices and incidents promptly.

Skills

Communication

MS Office

Project Management

Test plans

Organization

Teamwork

Education

Bachelor's degree in Electrical Engineering or Electrical Engineering Technology

Associate's Degree in Electrical Technology

High School Diploma / GED (5+ years in field)

Tools

MS Project

Excel

Job description

ABB is seeking an experienced field service professional to perform on-site tasks, troubleshoot issues, and install and maintain critical power equipment for data centers and industrial facilities. You’ll identify improvement opportunities, manage materials, and build strong customer relationships while ensuring safety and quality.

Role requires strong communication, project-management capability, and the ability to work independently with urgency.