Senior Remote Field Service Technician – Critical Power

ABB Inc.; Nebraska; On-site; USD 68,600 - 109,760; Full time

Job summary

ABB Inc. in the United States seeks a Field Service Technician to deliver on-site and remote service for critical power equipment, reporting to the Service Manager.

The role covers installation, commissioning, maintenance, repairs, upgrades, and training of technicians while ensuring safety and quality standards and fostering strong customer relationships. You will coordinate with customers, identify improvement opportunities, and support sales by addressing customer needs and documenting test

Qualifications

• Advanced ability to interact and communicate (written and verbal) information to varying levels within the organization. Collaborates well with others.
• Advanced proficiency with Microsoft Office; ability to manage projects using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Demonstrates sense of urgency and ownership to complete tasks.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and on-site troubleshooting within certified areas.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Support the certification process of Associate Field Service Technicians and Field Service Technicians. Coach technicians and supervise complex site activities. Act as trainers when needed for team members and customers.
• Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available. Proactively identify potential equipment failures and recommend corrective actions.
• Contribute to customer satisfaction by building and maintaining positive relationships. Identify potential new sales opportunities while addressing customer needs and communicating them internally.
• Identify opportunities for product and quality improvements. Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents.

Skills

Communication skills

Team collaboration

Project management

Test planning and reporting

Organizational skills

Sense of urgency

Education

Bachelor's degree in Electrical Engineering or Electrical Engineering Technology (4+ years) or Associate's Degree in electrical technology (6+ years) or High School Diploma/GED (8+ years) servicing critical power equipment

Tools

Microsoft Office

MS Project

Excel

Job description

ABB Inc. in the United States seeks a Field Service Technician to deliver on-site and remote service for critical power equipment, reporting to the Service Manager.

The role covers installation, commissioning, maintenance, repairs, upgrades, and training of technicians while ensuring safety and quality standards and fostering strong customer relationships. You will coordinate with customers, identify improvement opportunities, and support sales by addressing customer needs and documenting test