Senior Field Service Technician - Remote Power Systems

BlackBerry Inc.; Sioux Falls (SD); On-site; USD 69,000 - 110,000; Full time

Job summary

ABB is seeking a dedicated Field Service role focused on on-site execution, installation, maintenance, and upgrades for critical power equipment. You will lead field activities, troubleshoot issues, and ensure high-quality service delivery while coaching technicians and supporting certification processes.

Ideal candidates have electrical engineering education and extensive field experience, with strong communication skills and proficiency in MS Office tools.

Qualifications

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment.
• Or an Associates Degree in electrical technology with 6+ years’ experience servicing critical power equipment.
• High School Diploma/GED with equivalent work/military experience (8+ years) servicing critical power equipment.
• Advanced ability to interact and communicate information to varying levels within the organization.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end‑of‑life services, and replacements.
• Support the certification process of Associate Field Service Technicians and Field Service Technicians.
• Coach technicians and supervise complex site activities.
• Act as trainers when needed, for team members and customers.
• Prepare material lists for service activities and ensure all materials meet quality standards.

Skills

Communication

Collaboration

MS Office

MS Project

Test plans

Documentation

Education

Bachelors in Electrical Engineering

Associates in Electrical Technology

High School Diploma / GED with equivalent experience

Tools

MS Project

Excel

MS Office

Job description

ABB is seeking a dedicated Field Service role focused on on-site execution, installation, maintenance, and upgrades for critical power equipment. You will lead field activities, troubleshoot issues, and ensure high-quality service delivery while coaching technicians and supporting certification processes.

Ideal candidates have electrical engineering education and extensive field experience, with strong communication skills and proficiency in MS Office tools.