Senior Field Service Technician — Remote

ABB; United States; Hybrid; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health plans

401k with company contributions

Paid holidays

Job summary

ABB is seeking a skilled Field Service Technician to perform on-site service, installation, commissioning, and maintenance for critical power equipment in the US. You will troubleshoot issues, prepare material lists, and ensure quality standards while maintaining safety and customer satisfaction.

Relocation is not required; travel and on-site customer collaboration are key. The role requires strong communication, project-management and organizational skills, with a focus on timely, safe

Qualifications

• Bachelor’s degree or higher in Electrical Engineering or Electrical Engineering Technology with 4+ years servicing critical power equipment.
• Associates degree in electrical technology with 6+ years servicing critical power equipment.
• High School Diploma/GED with equivalent work or military experience (8+ years) servicing critical power equipment.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and pain point elimination.
• Perform field service tasks, including identifying technical issues and on-site troubleshooting within certified areas.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Support certification of Associate Field Service Technicians and Field Service Technicians; coach and supervise complex site activities; train team members and customers as needed.
• Prepare material lists for service activities and ensure materials meet quality standards and are available.
• Identify opportunities for product and quality improvements and communicate recommendations to management.
• Contribute to customer satisfaction by building and maintaining relationships; identify potential new sales opportunities and communicate them internally.
• Follow safety protocols and maintain safe work practices.

Skills

Electrical Engineering

4+ years field service

Communication skills

MS Office

MS Project

Organizational skills

Ownership & urgency

Education

Bachelor’s degree in Electrical Engineering

Associates degree in electrical technology

High school diploma or equivalent

Tools

MS Project

Excel

MS Office

Job description

ABB is seeking a skilled Field Service Technician to perform on-site service, installation, commissioning, and maintenance for critical power equipment in the US. You will troubleshoot issues, prepare material lists, and ensure quality standards while maintaining safety and customer satisfaction.

Relocation is not required; travel and on-site customer collaboration are key. The role requires strong communication, project-management and organizational skills, with a focus on timely, safe