Remote Technical Service Specialist - Critical Power

ABB; Richmond (VA); On-site; USD 69,000 - 110,000; Full time

Benefits offered by this job

401k savings plan

Employee Stock Acquisition Plan (ESAP)

11 paid holidays

Vacation leave

Job summary

ABB is hiring a Field Service Engineer in Richmond, VA, with remote work options. The role involves delivering ABB standard service with a focus on technical support across installations, maintenance, repairs, engineering, and upgrades. Occasional travel up to 20% required, and on-call rotations apply.

You’ll collaborate with customers and internal teams to ensure service quality and growth opportunities. The ideal candidate holds a relevant electrical engineering degree (or equivalent) with

Qualifications

• Bachelor’s degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment
• Associates Degree in Electrical Engineering Technology with 3+ years’ experience in servicing critical power equipment
• 5+ years equivalent work/military experience servicing critical power equipment
• NETA Certification is preferred
• NICET Certification is a plus
• CompTIA Certification is desirable
• Electrical License would be an advantage
• Candidates must already have work authorization to work for ABB in the US

Responsibilities

• Provides technical support and solves problems in area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end-of-life services, replacements, etc.)
• Provides technical consulting on Service solutions to management, factory quality, and customers. Provides recommendations to management to improve operations and customer service.
• Manages customer relationships and maintains regular contact with key customers.
• Complete/Concise/Accurate documentation of customer interactions and case management in a timely manner.
• Create/modify documentation to meet business/customer needs for documentation such as Procedures and Methods of Procedure.
• Works to reduce cost and improves the quality of delivery of service and projects.
• Participates in 24 X 7 On-Call Rotation for after-hours Technical Support.
• Travel to site up to 20% to assist in site escalations and training opportunities.
• Participate /Assist in training courses. This will be in both student and trainer situations.

Skills

Technical troubleshooting

Customer relations

Education

Bachelor’s degree in Electrical Engineering

Associates Degree in Electrical Engineering Technology

5+ years equivalent work/military experience servicing critical power equipment

Tools

NETA Certification

NICET Certification

CompTIA Certification

Electrical License

Job description

ABB is hiring a Field Service Engineer in Richmond, VA, with remote work options. The role involves delivering ABB standard service with a focus on technical support across installations, maintenance, repairs, engineering, and upgrades. Occasional travel up to 20% required, and on-call rotations apply.

You’ll collaborate with customers and internal teams to ensure service quality and growth opportunities. The ideal candidate holds a relevant electrical engineering degree (or equivalent) with