Senior Field Service Tech – Product SME (Remote)

Fujifilm; Columbus (OH); Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401k

Paid Time Off

Job summary

Fujifilm is seeking a Field Service Technician – Level 4 who will act as the SME for a product line and mentor other technicians. The role requires travel nationwide, with remote support in the Western US.

You will diagnose complex issues, collaborate with managers, and deliver timely service solutions across the region. The position emphasizes extensive electronics knowledge, strong communication, and the ability to perform on-site and remote services, including documentation and preventative

Qualifications

• High School diploma or GED equivalent.
• 8+ years of field service experience with industry-related product lines.
• Two-year electronics or mechanical engineering degree or equivalent in field experience.
• Field service experience with toner-based production equipment.
• Extensive knowledge of electronics.
• Computer skills with emphasis on operating systems and hardware.
• Excellent organizational and time management skills.
• Understand and embrace importance of communication and its role relative to the customer.
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written).
• Working knowledge of Microsoft applications and outstanding customer service.
• Requires a valid state driver\'s license (Real ID compliant), and passport.
• Must be able to do extensive traveling: 70%.

Responsibilities

• Coach and mentor internal and partner technicians with installations/repair as the SME for the product line they support.
• Leads team in special projects requiring technical expertise
• Recognizes technical gaps and proactively pursues solutions for the team.
• Provide remote and on-site support and, repair to customers in Mexico, North and South America
• Provide solutions to complex service issues by utilizing KT methodology, through data and problem analysis.
• Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
• Develop strong working relationships with customers
• Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
• Complete and submit service activity information and paperwork timely to the appropriate group/department
• Monitor and manage the return of all parts
• Manage and complete all Preventative Maintenance requirements
• Attend training classes (locations throughout the world), to stay current on both new and existing products
• Liaison directly with product manufacturers (including overseas) Weekend work and overtime required as needed for installations, service calls and training
• Conduct technical training classes for technicians
• Provide sales assistance in demos and/or customer visits as needed
• Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
• Communicate technical issues to the Technical Service Manager and technical support group
• Perform related duties as assigned by manager

Skills

Field service experience

Electronics knowledge

Strong communication

Time management

Education

Two-year electronics or mechanical engineering degree

Tools

Microsoft Office

Job description

Fujifilm is seeking a Field Service Technician – Level 4 who will act as the SME for a product line and mentor other technicians. The role requires travel nationwide, with remote support in the Western US.

You will diagnose complex issues, collaborate with managers, and deliver timely service solutions across the region. The position emphasizes extensive electronics knowledge, strong communication, and the ability to perform on-site and remote services, including documentation and preventative