Senior Field Service Technician - Remote (West)

Fujifilm; Jackson (MS); On-site; USD 83,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401k

Paid Time Off

Job summary

Fujifilm North America Corporation is seeking a senior Field Service Technician - Level 4 to serve as SME for a defined product line. The role involves remote and on-site support across the US, mentoring peers, and leading specialized projects.

Heavy travel (≈70%) is required to support installations, maintenance, and customer success. Ideal candidates have 8+ years in field service with related equipment, strong electronics knowledge, and solid communication skills.

Qualifications

• High School diploma or GED equivalent.
• 8 or more years of field service experience with industry-related product lines.
• Two-year electronics or mechanical engineering degree or equivalent in field experience.
• Field service experience with toner-based production equipment.
• Extensive knowledge of electronics.
• Computer skills with emphasis on operating systems and hardware.
• Excellent organizational and time management skills.
• Understand and embrace importance of communication and its role relative to the customer.

Responsibilities

• Coach and mentor internal and partner technicians with installations/repair as the SME for the product line they support.
• Leads team in special projects requiring technical expertise
• Recognizes technical gaps and proactively pursues solutions for the team.
• Provide remote and on-site support and, repair to customers in Mexico, North and South America
• Provide solutions to complex service issues by utilizing KT methodology, through data and problem analysis.
• Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
• Develop strong working relationships with customers
• Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements

Skills

Field service

Electronics

Microsoft Office

Customer service

Communication skills

Education

High School diploma or GED

Two-year engineering degree or equivalent

Tools

Operating systems

Hardware knowledge

Job description

Fujifilm North America Corporation is seeking a senior Field Service Technician - Level 4 to serve as SME for a defined product line. The role involves remote and on-site support across the US, mentoring peers, and leading specialized projects.

Heavy travel (≈70%) is required to support installations, maintenance, and customer success. Ideal candidates have 8+ years in field service with related equipment, strong electronics knowledge, and solid communication skills.