Senior Field Service Technician – Remote US Travel

Merck & Co.; Dallas (TX); On-site; USD 55,000 - 59,000; Full time

Job summary

Fujifilm North America Corporation is seeking a Field Service Technician - Level 4 who will be a specialist for a single product line and SME on the service team. This role travels across the United States, delivering on-site or remote support and mentoring other technicians.

You will lead special projects, identify technical gaps, and collaborate with managers to resolve complex service issues while building strong customer relationships.

Qualifications

• 8+ years of field service experience with industry-related product lines.
• Two-year electronics or mechanical engineering degree or equivalent in field experience.
• Field service experience with toner-based production equipment.
• Extensive knowledge of electronics.
• Requires a valid state driver's license and passport.
• Willingness to travel up to 70% of the time.

Responsibilities

• Coach and mentor technicians with installations/repair as SME for the product line.
• Lead team in special projects requiring technical expertise.
• Provide remote and on-site support and repair to customers across the Americas.
• Develop strong relationships with customers and communicate issues to management.
• Attend training classes and conduct technical training for technicians.

Skills

electronics knowledge

communication skills

time management

customer service

Education

High School diploma or GED

Two-year electronics or mechanical engineering degree

Tools

Microsoft applications

Job description

Fujifilm North America Corporation is seeking a Field Service Technician - Level 4 who will be a specialist for a single product line and SME on the service team. This role travels across the United States, delivering on-site or remote support and mentoring other technicians.

You will lead special projects, identify technical gaps, and collaborate with managers to resolve complex service issues while building strong customer relationships.