Senior Federal Business Analyst - Ops & Content Strategy

CGS Federal; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Holidays

Job summary

CGS Federal is seeking a seasoned Business Analyst to join the Information Technology department and collaborate with internal owners and external partners to translate opportunities into functional requirements and measurable outcomes.

You will document processes, create briefings, and work across government projects, Agile teams, and senior leadership, contributing to service delivery improvements and technology adoption.

Qualifications

• Must be a U.S. Citizen
• Bachelor's Degree (Computer Science, or engineering)
• Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance
• 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes
• Experience working with phase-based and Agile delivery methods
• Experience with Jira or other Agile tools
• Ability to clearly communicate technical concepts to both technical and non-technical users.
• Must be able to work well both in a team environment and independently.
• Must possess exceptional attention to detail
• Excellent interpersonal and communication skills
• Familiarity with government projects and policy/procedures teams
• Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day-to-day basis
• Experience in managing client requirements and small teams
• Excellent analytical skills and business presentation skills
• Ideally, you will also have experience supporting DHS HQ or other US Federal Agencies
• Experience tracking and reporting project or program delivery progress and budget execution
• Experience developing project briefs and reports for non-technical audiences
• Knowledge of the federal acquisition lifecycle
• Familiarity with Business Intelligence and Data Analytics
• Project Management, Agile, and/or Cyber Certifications (PMP / ACP / CSM / SAFe / CISM)

Responsibilities

• Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements
• Develop comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports
• Create high-level briefings and communications materials for customers, management, and executive stakeholders
• Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation
• Evaluate program materials and develop innovative approaches for improvement
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content
• Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements
• Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues
• Support a continuous improvement process by providing recommendations on improving products, services, and processes.
• Manage client interaction and expectations regarding team efforts
• Identify and coordinate cross-team dependencies and collaboration
• Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships

Skills

Communication skills

Attention to detail

Interpersonal skills

Senior leadership interaction

Client requirements

Analytical skills

Business presentations

Education

Bachelor's degree in Computer Science or Engineering

Tools

Jira

Confluence

Teams

SharePoint

Visio

Job description

CGS Federal is seeking a seasoned Business Analyst to join the Information Technology department and collaborate with internal owners and external partners to translate opportunities into functional requirements and measurable outcomes.

You will document processes, create briefings, and work across government projects, Agile teams, and senior leadership, contributing to service delivery improvements and technology adoption.