Senior Enterprise Support Specialist - Business Care

T-Mobile US Inc.

Washington (District of Columbia)

Hybrid

USD 48,000 - 87,000

Full time

8 days ago

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Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Commuter/transit programs

Job summary

T-Mobile USA, Inc. is seeking a Sr Expert, Enterprise Business Care to own day-to-day support for business customers, maintain cross-functional relations, and drive solutions aligned with contractual obligations and growth targets. You will partner with Directors, Senior Managers, and Sr.

Account Executives to enhance account health and customer loyalty. The role covers operations, administrative support, ordering, billing and reporting, and proactive business solutions to improve overall

Qualifications

High School Diploma or GED is required.
2-4 years of Customer Service or customer-facing sales experience preferred.
Less than 2 years of prior call center experience preferred.
Less than 2 years of project management experience preferred.

Responsibilities

Deliver exceptional Un-Carrier service and resolve billing issues for customers and sales teams.
Act as project manager for customer solutions and process orders/renewals via portal or Salesforce.
Create custom billing, usage and activity reports for account management and cross-functional alignment.
Complete account management activities including mobile number management and activations.
Communicate effectively with all levels of business customers and cross-functional partners.