Enterprise Solutions & Account Care Lead

T-Mobile US Inc.; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

T-Mobile USA is seeking a Sr Expert, Enterprise Business Care to own day-to-day support for our business customers, coordinating with Directors, Senior Managers, and Sr. Account Executives to drive account health and growth.

You’ll handle operational, administrative, and ordering tasks while delivering tailored solutions across cross-functional teams. The role emphasizes customer service, billing support, reporting, and proactive problem solving for enterprise accounts, including renewals and

Qualifications

• High School Diploma or GED required.
• 2–4 years customer service or sales experience preferred.
• Some call center and project management experience preferred.

Responsibilities

• Deliver exceptional customer care and resolve billing issues with promotions.
• Act as project manager for customer solutions and process orders/ renewals.
• Create custom billing and usage reports for account management.
• Manage mobile numbers, new activations, and equipment fulfillment.
• Coordinate with Sales and cross-functional teams to meet contractual needs.

Skills

Customer Service

Organizational Skills

Cross-functional Rel

Communication Skills

Salesforce

Strategic Thinking

Project Management

Problem Solving

Education

High School Diploma

Tools

Salesforce

MS Office

Job description

T-Mobile USA is seeking a Sr Expert, Enterprise Business Care to own day-to-day support for our business customers, coordinating with Directors, Senior Managers, and Sr. Account Executives to drive account health and growth.

You’ll handle operational, administrative, and ordering tasks while delivering tailored solutions across cross-functional teams. The role emphasizes customer service, billing support, reporting, and proactive problem solving for enterprise accounts, including renewals and