Senior Enterprise Solutions & Account Care Lead

T-Mobile US Inc.; Washington (District of Columbia); Hybrid; USD 31,000 - 55,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Job summary

T-Mobile US Inc. is seeking a Sr Expert, Enterprise Business Care to own day-to-day needs of our business customers, maintain cross-functional relationships, and deliver solutions that drive loyalty and growth. You will support billing, reporting, orders, renewals via portal or Salesforce, and actively manage accounts to ensure health and satisfaction.

Travel is minimal. This role emphasizes customer care, problem solving, and collaboration with Sales and cross-functional partners to meet

Qualifications

• Minimum High School Diploma or GED is required.
• 2–4 years of customer service or customer-facing sales experience preferred.
• Less than 2 years of prior call center experience preferred.
• Less than 2 years of project management experience preferred.

Responsibilities

• Deliver exceptional Un-Carrier service through expert handling of specialized requests via various communication channels for customers as well as our sales team. Resolve billing issues by confirming promotions and rebates are processed correctly and assist with buyback facilitation of devices.
• Act as project manager for customer solutions as needed, including processing orders and renewals via portal or Salesforce. Effectively maintain and remain current with knowledge to support each group, department, and call center as business needs dictate.
• Create custom billing, usage and other account related activity reports that allow for management of the customer account. Document details of customized reporting to allow for redundancy and alignment across cross-functional teams
• Complete Account Management activities for customer base including mobile number management, new account activation, fulfillment of equipment needs.
• Communicate proficiently with all levels of business customers, Sales and cross-functional partners. Engage in cross-functional partnerships for in-depth problem-solving. Deliver and comply with customer care support needs as documented by contractual agreements

Skills

Customer Service

Organizational Effectiveness

Cross Functional Relationships

Articulate in Presentation

MS Office Suite

T-Mobile Tools & System Knowledge

Strategic Thinking

Task Management

Problem Solving

Education

High School Diploma/GED

Tools

Salesforce

Portal Systems

MS Office

Job description

T-Mobile US Inc. is seeking a Sr Expert, Enterprise Business Care to own day-to-day needs of our business customers, maintain cross-functional relationships, and deliver solutions that drive loyalty and growth. You will support billing, reporting, orders, renewals via portal or Salesforce, and actively manage accounts to ensure health and satisfaction.

Travel is minimal. This role emphasizes customer care, problem solving, and collaboration with Sales and cross-functional partners to meet