Senior Mobile Expert — Elite Customer Care & Tech

T-Mobile US Inc.; Meridian (ID); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Disability insurance

Transit benefits

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail know-how. You'll work in company-owned Experience stores, using new systems and a product roadmap to resolve customer needs from research to resolution.

You'll receive curated training and ongoing development in a team-based culture that rewards sales and service excellence, enabling you to grow with the company.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert experience preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Neighborhood Mobile Expert (12+ mos)

Elite Expert, Account Care (Preferred)

Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail know-how. You'll work in company-owned Experience stores, using new systems and a product roadmap to resolve customer needs from research to resolution.

You'll receive curated training and ongoing development in a team-based culture that rewards sales and service excellence, enabling you to grow with the company.