Senior Enterprise Care Strategist for Business Clients

T-Mobile US Inc.; Oregon; Hybrid; USD 30,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile is seeking a Sr Expert, Enterprise Business Care to own day-to-day needs of business customers and collaborate with cross-functional teams to drive solutions and sales within the customer base.

The role partners with Directors, Senior Managers, and Sr. Account Executives to achieve growth targets and reduce churn, while championing process improvements across the organization.

Qualifications

• High School Diploma or GED required; 2–4 years in customer service or sales preferred.
• Prior call center experience is a plus; project management exposure preferred.
• Strong communication, multitasking, and cross-functional collaboration skills.

Responsibilities

• Deliver exceptional service to business customers and support sales teams.
• Act as project manager for customer solutions, processing orders and renewals.
• Maintain knowledge across groups and departments to support needs.
• Create reports on billing usage and activity for management oversight.
• Manage accounts including activation and equipment fulfillment.
• Communicate with clients and partners to resolve issues per agreements.

Skills

Customer Service

Account management

Cross-functional teamwork

Problem solving

Communication skills

MS Office

Education

High School Diploma/GED

2-4 years Customer Service or sales experience

Call center experience (preferred)

Project management (preferred)

Tools

Salesforce

MS Office Suite

Company systems

Job description

T-Mobile is seeking a Sr Expert, Enterprise Business Care to own day-to-day needs of business customers and collaborate with cross-functional teams to drive solutions and sales within the customer base.

The role partners with Directors, Senior Managers, and Sr. Account Executives to achieve growth targets and reduce churn, while championing process improvements across the organization.