Senior Mobile Expert: Master Customer Care & Solutions

T-Mobile; Florida; On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock purchase plan

Employee stock grants

Job summary

At T-Mobile US Inc., Sr Mobile Expert roles are dedicated to delivering best-in-class customer service while leveraging retail expertise. You’ll work in our company-owned Experience stores, using new systems and a product roadmap designed for these locations.

The position blends sales and technical knowledge in a team-driven environment. You will receive curated training and ongoing development to enhance your expertise, enabling growth and exceptional customer experiences.

Qualifications

• High School Diploma/GED is required.
• Retail experience: 12+ months in Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care and Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop knowledge to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Job description

At T-Mobile US Inc., Sr Mobile Expert roles are dedicated to delivering best-in-class customer service while leveraging retail expertise. You’ll work in our company-owned Experience stores, using new systems and a product roadmap designed for these locations.

The position blends sales and technical knowledge in a team-driven environment. You will receive curated training and ongoing development to enhance your expertise, enabling growth and exceptional customer experiences.