Senior Mobile Expert: Elite Customer Care & Tech

T-Mobile US Inc.; Riverside (CA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee stock grant

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Transit discounts

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver top-tier customer service in our Experience stores. You will work with new systems and a store-specific product roadmap to address customer needs from research to resolution, collaborating with Customer Service and Engineering for a streamlined experience.

The role emphasizes in-store product knowledge and sales excellence, with ongoing training and development in a team-driven environment that rewards performance and growth.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to build a culture of sales and service.

Skills

Customer service

Communication

Sales

Problem solving

Multitasking

Teamwork

Technical aptitude

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver top-tier customer service in our Experience stores. You will work with new systems and a store-specific product roadmap to address customer needs from research to resolution, collaborating with Customer Service and Engineering for a streamlined experience.

The role emphasizes in-store product knowledge and sales excellence, with ongoing training and development in a team-driven environment that rewards performance and growth.