Senior Enterprise Support & Solutions Specialist

T-Mobile US Inc.; Washington (District of Columbia); On-site; USD 31,000 - 55,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Bonus opportunities

Job summary

T-Mobile USA, Inc. in Washington, DC seeks a Sr Expert, Enterprise Business Care to own day-to-day needs of business customers, drive solutions with cross-functional teams, and support sales targets while ensuring contractual compliance.

You will handle billing inquiries, create reports in Salesforce, manage account health, and collaborate with Directors, Senior Managers, and Account Executives to grow key accounts.

Qualifications

• High School Diploma or GED required.
• 2–4 years of Customer Service or customer-facing sales experience preferred.
• Less than 2 years of prior call center experience preferred.
• Less than 2 years of project management experience preferred.

Responsibilities

• Deliver exceptional Un-Carrier service through expert handling of specialized requests via various channels for customers and the sales team.
• Act as project manager for customer solutions, including creating project plans and processing orders/renewals via portal or Salesforce.
• Create custom billing, usage and account activity reports for management of customer accounts.
• Complete Account Management activities including mobile number management, new account activation, and equipment fulfillment.
• Communicate with all levels of business customers and cross-functional partners to ensure contract-based care.

Skills

Customer Service

Organization

Cross Functional Relationships

Presentation Skills

MS Office Suite

Salesforce

Strategic Thinking

Task Management

Problem Solving

Education

High School Diploma/GED

Tools

Salesforce

MS Office

T-Mobile Tools

Job description

T-Mobile USA, Inc. in Washington, DC seeks a Sr Expert, Enterprise Business Care to own day-to-day needs of business customers, drive solutions with cross-functional teams, and support sales targets while ensuring contractual compliance.

You will handle billing inquiries, create reports in Salesforce, manage account health, and collaborate with Directors, Senior Managers, and Account Executives to grow key accounts.