Senior Enterprise Implementation Consultant - Remote

Samsara; Chicago (IL); Remote; USD 100,000 - 152,000; Full time

Benefits offered by this job

Remote-friendly

Flexible work model

Professional development stipend

Health and parental leave

Job summary

Samsara is seeking a seasoned Customer Success professional to manage strategic enterprise accounts and drive adoption of our IoT solutions. You will own relationships from onboarding through renewal, partnering with Sales, Support, and Product to ensure value delivery and high customer satisfaction.

You will coordinate deployments, train executives and end users, and mentor teams while working across time zones. The role supports a flexible remote work model nationwide.

Qualifications

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• Enterprise SaaS experience preferred.
• Excellent consultative skills with stakeholders including executives and day‑to‑day users.
• Bachelor’s degree from a 4‑year institution.

Responsibilities

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day‑to‑day users of our system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross‑functionally to deliver an exceptional experience for our customers.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Skills

Customer Success

Account Management

SaaS

Communication

Problem Solving

Education

Bachelor’s degree

Job description

Samsara is seeking a seasoned Customer Success professional to manage strategic enterprise accounts and drive adoption of our IoT solutions. You will own relationships from onboarding through renewal, partnering with Sales, Support, and Product to ensure value delivery and high customer satisfaction.

You will coordinate deployments, train executives and end users, and mentor teams while working across time zones. The role supports a flexible remote work model nationwide.