Senior Enterprise IoT Implementation Consultant

Samsara; Austin (TX); Remote; USD 100,000 - 153,000; Full time

Benefits offered by this job

Flexible remote model

Professional development stipend

Health and parental leave

Job summary

Samsara in the United States seeks an experienced Senior Customer Success professional to lead deployment and adoption for our Enterprise customers. You’ll own relationships from onboarding through renewal, collaborating with Sales, Support, Sales Engineering and Product to drive measurable business value.

This remote role requires strong customer-facing communication, problem solving, and the ability to explain technical products to executives and practitioners.

Qualifications

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• Enterprise SaaS experience preferred.
• Experience supporting or working with technical products.
• Bachelor’s degree from a 4-year institution.

Responsibilities

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of our system across numerous use cases.

Skills

Senior Customer Success

Account management

Strategic consulting

Problem solving

Communication skills

Diplomacy

Education

Bachelor’s degree

Job description

Samsara in the United States seeks an experienced Senior Customer Success professional to lead deployment and adoption for our Enterprise customers. You’ll own relationships from onboarding through renewal, collaborating with Sales, Support, Sales Engineering and Product to drive measurable business value.

This remote role requires strong customer-facing communication, problem solving, and the ability to explain technical products to executives and practitioners.